General information
Kvali.dk ApS
CVR no. 43547747
Tørringvej 16, 2610 Rødovre
info@kvali.dk
Tel: 88 13 83 83
Payment
We accept: Dankort, Visa-Dankort, Visa-Electron, MasterCard, MasterCard Direct, MasterCard Debit, MobilePay and EAN invoicing for public institutions.
Payment by EAN invoice
Public institutions and organisations with an EAN/GLN number can pay by EAN invoice. The invoice is sent electronically to your EAN number, and the payment deadline is 8 days net.
Please note: Goods will only be sent – or can only be collected – once the invoice is paid and the amount has been received in our account.
We charge card fees
For international credit cards, a card fee may be charged. The amount of this fee depends on the card type and will be stated during the payment process, before the transaction is completed. This fee covers the costs we incur in processing payments made with international cards.
The amount is first charged to your card when the order is completed. However, it is reserved on your card immediately until:
- We charge the amount when we send the order or you collect the goods from us
- the money is released no later than 8 days after cancellation of your purchase.
Delivery
Delivery with Bring, Jetpak and Fragtmand
Delivery charges are as follows:
- Parcel shop delivery 59 kr
Free delivery for purchases over 999 kr* (up to 25 kg) - Home delivery 89 kr
Free delivery for purchases over 1,999 kr* (up to 35 kg) - Fragtmand 299 kr
Free delivery for purchases over 2,999 kr* (over 35 kg)
*FREE DELIVERY DOES NOT APPLY TO GARDEN FURNITURE FROM House Nordic!
Delivery within 0-3 working days. If you order before 11:00 on a working day, we typically send your order the same day.
Collection
We also offer collection from us in Rødovre – Tørringvej 16, 2610 Rødovre
You can now collect your order outside opening hours. Once your order is ready, you can scan a QR code at the door and log in with your order and telephone number. You can also come and collect your order during the hours: 07:00 – 23:00 every day
Right of withdrawal
As a consumer, you have a legal right to withdraw within 14 days when you shop online. We offer you a 30-day return period.
The withdrawal period expires 30 days after the day you receive your goods. If you have ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item.
If it is an agreement for regular delivery of goods over a specific period, the withdrawal period expires 30 days after the day you receive the first item.
The period means you have 30 days from receipt to inform us that you wish to withdraw from your purchase. You can send an email to kundeservice@kvali.dk or use the standard withdrawal form, which you will find at the bottom of the terms and conditions – you can also use our online return form which you can find here. You cannot withdraw from the purchase by refusing to accept the goods without also informing us.
Withdrawal of part of the purchase
If you have purchased several items from us, you have the option to return one or more items, even though they were purchased in one order.
Please note that you will not receive the delivery costs back if you withdraw from part of your purchase.
Returns
Once you have informed us that you wish to withdraw from your purchase, you have 14 days to send the item back to us. You must pay for the return of the parcel yourself, and you are liable if damage occurs during transport.
Certain items cannot be returned by standard post. For example, a larger quantity of paint must be delivered by courier such as Danske Fragtmænd. You must obtain a quote from your postal or courier company yourself. The price depends on the size and weight of the item – from approximately 30 kr for a small parcel up to approximately 800 kr for a pallet.
No right of withdrawal for the following
- Delivery of goods which are manufactured to your specifications or have acquired a clearly personal character.
- Delivery of goods which are likely to have deteriorated or become obsolete quickly.
- Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
The condition of the goods when you return them
If the goods have lost value because you have used them in a way other than what was necessary to establish the goods’: type, characteristics and the way it works. You may only receive part or none of your purchase price back. The amount you can receive back depends on the commercial value of the goods. We recommend that you return the goods in the original packaging.
If the original packaging is missing, this may result in a reduction in the value of the goods.
Refund of the purchase price
If you change your mind about your purchase, you will get your money back. If the goods have lost value, we will deduct the amount you are liable for.
We refund all payments received from you, however this does not apply to additional delivery costs in cases where you have chosen a different delivery method than the cheapest form of standard delivery we offer. Within 14 days from the day we received your notice that you wish to cancel the agreement. We will return the money using the same payment method you used when making the purchase, unless we have agreed otherwise.
We reserve the right to withhold payment until we have received the goods, unless you have sent documentation that the goods have been dispatched.
The goods should be sent to:
Kvali.dk
Tørringvej 16
2610 Rødovre
We only accept parcels sent directly to this address.
You can also cancel your purchase by notifying us and handing over the goods in person at the above address. (by prior arrangement only.)
Right of complaint
When you shop with us as a consumer, the rules of the sale of goods act apply. This means you have the right to complain within 24 months. If your complaint is justified, it means you can either have the goods repaired, exchanged, your money back or a price reduction, depending on the specific situation.
You must complain within a “reasonable time” after you have discovered the fault. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund reasonable shipping costs. The goods must always be returned in suitable packaging. Remember to get a receipt for dispatch so we can refund your shipping costs.
The goods should be sent to:
Kvali.dk
Tørringvej 16
2610 Rødovre
We only accept parcels sent directly to this address. When returning the goods, please include a detailed description of the problem in the complaint form.
PriceRunner Purchase Guarantee
As a member on PriceRunner, your purchase is protected up to 50,000 kr. if a problem occurs in connection with your purchase. The Purchase Guarantee is free for you as a consumer and applies to all purchases when you shop with us.
Even if you are not already a member on PriceRunner and have come to our website through them, your purchase can still be covered by the Purchase Guarantee. All you need to do is register within 60 minutes of your purchase. Becoming a member is free and takes less than three minutes! click here and get PriceRunner Purchase Guarantee today
If you want your purchase to be covered by the Purchase Guarantee, your order must be addressed to you as a private individual. With the Purchase Guarantee you will receive compensation if goods are damaged, if goods are missing on delivery, if delivery of the goods does not arrive or if the goods are incorrect or defective.
You will only receive compensation for direct financial loss you have suffered, acquisition costs and shipping expenses. The Purchase Guarantee thus provides no compensation for other direct or indirect costs, loss of value or lost income.
For the final terms and conditions and an overview of categories not covered by the guarantee, visit PriceRunner.
Privacy Policy
We need the following information when you shop with us: Name, address, telephone number and email address.
We register and pass on the personal information that is necessary to deliver the goods to you.
Your personal information is registered with Kvali.dk and kept for two years after your last purchase, after which it will be deleted. We also work with a number of other companies that store and process data. These companies only process information on our behalf on servers and are not permitted to use it for their own purposes.
We only work with data processors in Denmark and Germany who can provide your information with sufficient protection.
The data controller for www.kvali.dk is Patrick Nielsen.
info@kvali.dk
Att. Patrick Nielsen
You have the right to be informed of what information we process about you. If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask us to. This could be, for example, if your data is no longer necessary for the purpose we needed it for. You can also contact us if you believe your personal data is being processed in breach of the law. You can write to us at: info@kvali.dk
Right to complain
If you as a consumer wish to complain about your purchase, please contact us: via our customer service www.kvali.dk/kundeservice
If we are unable to find a solution, you can submit a complaint to:
Centre for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
To be able to complain, the goods or service you wish to complain about must have cost at least 1,110 kr. and no more than 100,000 kr. For complaints about clothing and shoes, however, the price must have been at least 720 kr. There is a fee for having your complaint processed.
If you are resident in another EU country than Denmark, you can complain to the EU Commission’s online complaint portal here – http://ec.europa.eu/odr
Terms and conditions were last updated on 24.09.2026
Standard withdrawal form
(This form is completed and returned only if the right of withdrawal is exercised)
To:
Kvali.dk
Tørringvej 16
2610 Rødovre
E-mail: info@kvali.dk
I hereby notify you that I wish to exercise my right of withdrawal in relation to my purchase agreement for the following goods/services:
__________________________________________________________
Ordered on: ____________________ Received on: ____________________
Consumer’s name: ______________________________________________
Consumer’s address: ____________________________________________
Consumer’s signature: __________________________ Date: ____________
(only if the form’s content is communicated on paper)