How can we help you?
Write to us
Choose what it's about – so it lands with the right person straight away.
You have a 30-day right of return on unused items in original packaging. Tinted paint cannot be returned. If the order hasn't been dispatched yet, we'll simply cancel it.
Find din ordre med ordrenummer og telefonnummer, vælg de varer du vil sende retur – så får du en kvittering og returvejledning på mail med det samme.
Frequently asked questions
Delivery
Can I track my parcel myself?
Yes. As soon as your parcel leaves our warehouse, you'll receive an email from the courier with a track & trace number. You can also look up your order under Order tracking.
How long does delivery take?
We do everything we can to get your goods out of the door as quickly as possible. If you order before 11am on a weekday, we typically send the same day, and delivery normally takes 0–3 working days. Items that need to be ordered in may take a little longer – check the delivery time on the product and in your basket.
Can I change my delivery details?
Yes – as long as your order hasn't been dispatched. Ring us or get in touch via the contact form below with your order number, and we'll put it right.
Collection
Can I collect my order myself?
Yes, you can collect from us in Rødovre. We don't have a physical shop, so your order must be completed online before you visit. Select Collection at checkout – you'll receive an email when your order is ready.
Returns & complaints
What should I do if my goods are damaged?
If you've received faulty goods or the package has been damaged in transit, please fill in the complaints form below – preferably with a couple of photos – or give us a call. We'll find a solution straight away.
What if I've changed my mind about my purchase?
You have 30 days to return your order. If your order hasn't been dispatched yet, we'll simply cancel it – just ring or write to us. If it has been dispatched, fill in the cancellation form below and we'll send you a return guide.
Can I return tinted paint?
No, unfortunately not. Tinted paint is mixed specially to your colour choice and cannot be returned. If you're unsure about the colour, order a colour sample first.
Orders & payment
Can I add an extra item to my order?
Yes, as long as your order hasn't been dispatched yet. Give us a ring and we'll add the item and send everything together in one package.
Why haven't I received an order confirmation?
First, check your spam folder. Otherwise, there may be a small error in the email address you entered. Contact us if you can't find the email – we'll send it again.
What are your opening hours?
You can always order online. Customer service by phone and email: see the opening hours at the top of the page.
Trade
Can I shop on credit as a business?
No, but you can pay using an EAN number at checkout. Your order will be dispatched once payment has been received. Under My account → Business you can save your CVR and EAN details so they're ready for next time.
No questions match – write to us below and we'll reply.
Contact us
Didn't find the answer? We're here on working days – and typically reply within 0–3 hours.
Questions, complaints or returns – use the form so we have everything from the start.
Send a messageWe have no physical shop. Order online and choose Pickup at checkout – you'll get an email when your order is ready, often within 3 hours during opening hours.
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